Sales Marketing and Communications
Associate Director, Sales Operations
Address: Headquarters, 920 Winter St, Waltham, Massachusetts, 02451, United States of America
Job ID: R0255290
Location Type: Remote
- Overview
- Job Description
- Success Profile
- Rewards
- Connect
As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
PURPOSE AND SCOPE
The Associate Director of Sales Operations is responsible for driving operational rigor, delivering actionable performance insights, and enabling consistent execution across the sales organization. This role partners closely with Sales, Finance, Marketing, and Operations to enhance commercial effectiveness, improve data-driven decision-making, and scale best practices across the business.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Commercial Performance & Insights
- Analyze sales performance, pipeline health, and key value drivers to identify risks and opportunities
- Develop and deliver actionable insights to improve revenue growth, productivity, and operational efficiency
- Define, standardize, and monitor key performance indicators (KPIs) to ensure alignment with business objectives
- Identify bottlenecks and drive improvements across end-to-end sales processes
- Establish and scale best practices across:
- Opportunity management
- Forecasting discipline
- Account planning
- Lead initiatives to improve:
- Sales cycle efficiency
- Conversion rates
- Win/loss outcomes
Analytics & Reporting
- Design, develop, and maintain scalable reporting solutions and dashboards, with a primary focus on Power BI
- Ensure data integrity, consistency, and accessibility across stakeholders
- Translate complex datasets into clear, concise, and executive-ready insights and recommendations
Business Operations Alignment
- Maintain deep understanding of sales roles, coverage models, and funnel dynamics
- Partner with Sales Operations and Finance to align forecasting, performance management, and target setting
- Lead the forecasting process, including:
- Pipeline inspection
- Revenue projections
- Variance analysis
- Provide ongoing insights into:
- Revenue trends
- Regional and product performance
- Drive accountability through structured reporting and business review cadences (e.g., QBRs)
Problem Solving & Continuous Improvement
- Lead structured, analytical problem-solving efforts to address complex business challenges
- Identify inefficiencies and implement improvements across commercial processes and workflows
- Apply data-driven methodologies to optimize sales execution and operational performance
Stakeholder Collaboration
- Partner closely with sales leadership to drive adoption of tools, insights, and standardized processes
- Serve as a trusted advisor to senior stakeholders, influencing commercial strategy and execution
- Facilitate cross-functional alignment to enable scalable, high-impact solutions
Core Skills & Capabilities
- Analytical Problem Solving: Ability to structure complex problems, synthesize data, and deliver actionable insights
- Power BI & Data Visualization: Advanced proficiency in dashboard development, data modeling, and visualization
- Commercial Acumen: Strong understanding of sales roles, pipeline management, and core performance metrics (e.g., conversion rates, ASP, quota attainment, productivity)
- Business Operations Expertise: Knowledge of planning, forecasting, and performance management within a commercial organization
- Communication & Influence: Ability to communicate effectively and influence stakeholders across all levels, including senior leadership
- Execution Excellence: Strong ownership mindset, attention to detail, and a focus on delivering measurable results
Success Measures
- Enhanced visibility, accuracy, and timeliness of sales performance reporting
- Improved efficiency and effectiveness of commercial operations
- Strong adoption and business impact of analytics and reporting solutions
- Measurable improvement across key commercial KPIs
REQUIRED EXPERIENCE AND SKILLS
- 5–8+ years of experience in Commercial Excellence, Sales Operations, Strategy, or Analytics
- Advanced proficiency in Excel and Power BI, including data modeling capabilities
- Experience operating in a high-performance, matrixed commercial environment
- Bachelor’s degree required; MBA or advanced degree preferred
The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies.
If your location allows for pay/benefit transparency, please click the link to request further information on this position: https://app.smartsheet.com/b/form/c36f09ba8dc54692af34ee3a3dbd3716
This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance.
Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.
Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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