Human Resources
Associate Director - HR Operations EMEA
Address: Pl. Nowy Targ 28, Wroclaw, 50-141, Poland
Job ID: R0237226
Location Type: Hybrid
- Overview
- Job Description
- Success Profile
- Rewards
- Connect
As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
This is a hybrid role. Upon agreement between you and your supervisor, you are entitled to a flexible arrangement where you will be able to split your time between working from the office and working remotely.
Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on core values supporting our promise to improve the quality of life of every patient every day. These core values are: We Care. We Connect. We Commit.
The Associate Director, HR Operations EMEA role is a key position within the Global HR Operations organization, providing HR services to employees across Fresenius Medical Care.
In this role, you will lead HR Operations service delivery across the EMEA region, ensuring the seamless provision of high‑quality HR services in multiple countries. You will also play a pivotal role in driving delivery excellence and continuous improvement, with a strong focus on service efficiency, quality, and employee experience.
The successful candidate will demonstrate proven expertise in delivering best‑in‑class HR services across diverse geographies, as well as experience in service optimization and transformation.
Key responsibilities
Lead EMEA SSC Operations service delivery, ensuring seamless service continuity and strong performance against agreed KPIs, SLAs, and budget requirements. Drive operational excellence across all supported countries.
Champion continuous improvement initiatives in HR processes and services to maximize value for cost, enhance standardization, strengthen compliance, and elevate overall employee experience.
Ensure full compliance with local labor laws, tax regulations, GDPR requirements, and internal company policies. Proactively identify and mitigate risks related to service delivery, safeguarding operational integrity.
Act as a change leader, effectively managing transformation initiatives and communicating their impact to regional and global stakeholders. Foster alignment, engagement, and readiness throughout the change journey.
Lead, coach, and mentor multinational and cross‑regional HR Shared Services teams, ensuring efficient operations and building strong capabilities aligned with a global HR operating framework.
Serve as the line manager for team members at the Senior Manager and Manager levels, providing guidance, performance management, and professional development support.
Build and maintain strong partnerships across Human Resources and the broader Fresenius Medical Care organization to ensure HR service delivery is aligned with business needs, organizational priorities, and long‑term strategic objectives.
Drive the EMEA SSC toward best‑in‑class shared services performance, embedding service excellence, operational efficiency, and a customer‑centric mindset.
Key requirements
10+ years of relevant service delivery experience, ideally encompassing HR Operations and SSC/BPO environments, with a strong record of operational performance and service excellence
5+ years of leadership experience in managing large, multi-country teams, preferably within a Shared Services or BPO setting.
Proven track record in leading HR transformation initiatives and projects in a complex, multi-country environment
Strong understanding of HR processes and best practices across the EMEA region, with hands-on experience in multi-country HR service delivery and regulatory landscapes.
Collaborative team player with excellent customer service orientation, strong analytical capabilities, and creative problem-solving skills.
Strong people leadership skills, with the ability to lead, develop, and motivate large, diverse teams across multiple geographies and cultural environments.
Exceptional interpersonal and communication skills, with the ability to influence, negotiate, and build trusted partnerships with senior stakeholders, global teams, and external service providers.
Demonstrated ability to address and resolve complex operational issues, ensuring service stability, quality, and continuous improvement.
Comfort operating in a complex, fast-paced, and evolving organizational environment, demonstrating resilience and adaptability.
Ability to effectively manage process complexity, driving standardization and harmonization in alignment transformation objectives and service optimization goals
Strong familiarity with HR technology platforms, such as Workday, including their application in HR service delivery, process optimization, and reporting
Experience with data analytics tools and the ability to interpret workforce and operational data to drive informed decision‑making.
Knowledge of vendor management systems and experience in collaborating with external service providers to ensure high-quality delivery and compliance
Familiarity with AI tools and emerging HR technologies is considered a strong plus, especially in the context of operational efficiency and automation
Fluency in English in a business environment, with excellent verbal and written communication skills. Additional European languages are an asset
Willingness to travel within the EMEA region as required by the role.
Readiness to collaborate across multiple time zones, ensuring effective communication and alignment with global team
Our offer:
- Hybrid working mode (min. 1 day per week in the office)
- Private medical care in LuxMed (extended package)
- PZU life Insurance (voluntary insurance)
- Unlimited international travel Insurance (with a global range)
- Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.)
- Language courses reimbursement (up to 70% of course reimbursement)
- Studies reimbursement (up to 50% of study reimbursement)
- Work abroad possibility (up to 30 days / year)
- Annual bonus
- Recommendation programme (2000 PLN or 2500 PLN for successful recommendation)
- Holiday allowance (up to 1000 PLN / year)
- Childcare refund (up to 1200 PLN / year)
- Glasses and contact lenses reimbursement (500 PLN per year)
- Occasional gifts (e.g. 1st year anniversary gift)
- Office team building activities and events
This is a hybrid role. Upon agreement between you and your supervisor, you are entitled to a flexible arrangement where you will be able to split your time between working from the office and working remotely.
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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