Clinical and Patient Services
Address: Filinvest Coporate City, Alabang 18F AEON Center, North Bridgeway corner Alabang Zapote Road, Muntinlupa City, National Capital Region (Manila), 1781, Philippines
Job ID: R0256800
Location Type: Onsite
As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
OVERALL PURPOSE OF JOB:
The Area Manager is responsible for the overall leadership, performance, and compliance of multiple clinics within the assigned area. The role ensures the delivery of high-quality patient care, operational efficiency, financial performance, and adherence to regulatory requirements.
This position provides leadership, direction and governance to General Unit Heads, ensuring alignment with FME Global Standards, business objectives, and continuous improvement across all assigned clinics.
Additionally, the Area Manager promotes the Company’s core values while sustaining high levels of morale, engagement, and performance among clinical and operational personnel.
DUTIES AND RESPONSIBILITIES:
Financial
1. Supports the CDI Managing Director in achieving country KPIs (e.g. treatment numbers and frequencies, revenue, patients, profitability, DSO, FTEs, etc.).
2. Develops and sustains standardized and itemized treatment protocols, ensuring consistent implementation across all clinics.
3. Drives operational efficiency through process standardization, cost optimization, and adherence to consumption standards (e.g., Econ and treatment protocols) and maximizing resources (e.g., deployment of correct machines and FTEs)
4. Conducts regular performance reviews and addresses variance through appropriate actions plans.
5. Collaborates closely with cross-functional teams to support seamless operations.
Patients/Customers
1. Ensures clinic compliance with monthly CQI reporting requirements
2. Facilitates accurate and timely Euclid reporting across all clinics
3. Monitors and drives patient satisfaction scores (NPS) within acceptable targets
4. Manages and resolves patients concerns escalated beyond the General Unit Head level
5. Supports CEQ initiatives and programs.
Operational
1. Implements operational excellence and continuous improvement initiatives in collaboration with Senior Area Head of Operations and support functions.
2. Oversee General Unit Heads in managing day-to-day clinic operations.
3. Ensures all clinics maintain complete and valid regulatory compliance including timely renewal of licenses, permits (e.g. DOH, PhilHealth, DOLE, DENR, BIR Compliance, etc.)
4. Sets clear performance objectives for General Unit Heads and ensure accountability
Leadership and People Management
1. Provide leadership, coaching, and direction to General Unit Heads
2. Develop and strengthen leadership pipeline and succession plans
3. Promote employee engagement, retention, and high-performance culture
4. Manage employee relations concerns and conflict resolutions in coordination with HR Country Partner and Employee Relations to ensure a positive and productive work environment.
Quality, Legal Compliance and Risk Management
1. Ensure full compliance with:
• FME Policies, standards, and compliance framework
• Local regulatory requirements (DOH, DOLE, PhilHealth, DENR, BIR etc.,)
2. Oversee implementation of Occupational Safety and Health (OSH) standards
3. Ensure completeness and timeliness of all required reports and documentations
4. Identify operational risks and implement mitigations plans.
QUALIFICATIONS:
Education
Experience
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
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