Clinical and Patient Services

Area Head of Operations

Address: Bangkok 10330, Thailand

Job ID: R0168749

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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.

A female nurse examining her patient

Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.

A female nurse examining her patient

Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.

A female nurse examining her patient

Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.

A female nurse examining her patient

Job Description

[11:15 AM] Nathanat Dejworakijsakul

JD

Tasks performed regularly which form the essential characteristics of the position.

 

Leadership and Direction

  • Communicate the local action plan; explain how this relates to the function's strategy and action plan, and the broader organization's mission and vision
  • Motivate people to achieve local business goals

 

Strategic Planning

  • Deliver elements of a strategic planning system with guidance from senior colleagues
  • Implement improvement and operational excellence measures in close collaboration with Regional Head of Operations and other supporting functions

 

Budgeting

  • Deliver a budget for an area of the organization and conduct complex analyses on budget progress in assigned areas of the organization

 

Performance Management

  • Manage and report on the performance of a substantial, diverse team in the assigned area
  • Set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these
  • Take appropriate corrective action where necessary to ensure the achievement of team / personal objectives

 

Operations Management

  • Oversee a clinic operational area with guidance from senior colleagues
  • Involves responsibility for development and delivery of operational measures

 

Work Scheduling and Allocation

  • Develop medium- or long-term work schedules that enable the organization to achieve its business goals
  • Involves coordinating across multiple teams

 

 

Improvement/Innovation

  • Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organization's change management program
  • Involves working with guidance from senior colleagues

 

Operational Compliance

  • Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards
  • Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate

 

Internal Client Relationship Management

  • Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans

 

Organizational Capability Building

  • Use the organization's formal development framework to identify the team's individual development needs
  • Plan and implement actions to build their capabilities
  • Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfil personal potential

 

Quality, Legal & Compliance

  • Follow and comply with all relevant FME policies, guidelines, manuals and SOPs in the version as amended from time to time (“FME Policies”)   
  • Keep yourself updated about the current version of the FME Policies that are relevant for your role and integrate corporate values in daily business  
  • Ensure and monitor that policies and services of the function are compliant with Compliance Framework

 

 

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion

Success Profile

What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.

Success profile proportion
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President

We've got your back.

We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.

Watch what empowers us.

Watch what empowers us.

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