Clinical and Patient Services
Area Head of Operations
Address: Bangkok, Bangkok, Thailand
Job ID: R0168749
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As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Job Description
[11:15 AM] Nathanat Dejworakijsakul
JD
Tasks performed regularly which form the essential characteristics of the position.
Leadership and Direction
- Communicate the local action plan; explain how this relates to the function's strategy and action plan, and the broader organization's mission and vision
- Motivate people to achieve local business goals
Strategic Planning
- Deliver elements of a strategic planning system with guidance from senior colleagues
- Implement improvement and operational excellence measures in close collaboration with Regional Head of Operations and other supporting functions
Budgeting
- Deliver a budget for an area of the organization and conduct complex analyses on budget progress in assigned areas of the organization
Performance Management
- Manage and report on the performance of a substantial, diverse team in the assigned area
- Set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these
- Take appropriate corrective action where necessary to ensure the achievement of team / personal objectives
Operations Management
- Oversee a clinic operational area with guidance from senior colleagues
- Involves responsibility for development and delivery of operational measures
Work Scheduling and Allocation
- Develop medium- or long-term work schedules that enable the organization to achieve its business goals
- Involves coordinating across multiple teams
Improvement/Innovation
- Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organization's change management program
- Involves working with guidance from senior colleagues
Operational Compliance
- Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards
- Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate
Internal Client Relationship Management
- Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans
Organizational Capability Building
- Use the organization's formal development framework to identify the team's individual development needs
- Plan and implement actions to build their capabilities
- Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfil personal potential
Quality, Legal & Compliance
- Follow and comply with all relevant FME policies, guidelines, manuals and SOPs in the version as amended from time to time (“FME Policies”)
- Keep yourself updated about the current version of the FME Policies that are relevant for your role and integrate corporate values in daily business
- Ensure and monitor that policies and services of the function are compliant with Compliance Framework
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
“You have a lot of independence...so the doctors trust you. You have to be able to make decisions on your own.”
Lesly,
Inpatient Services RN
Inpatient Services RN
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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