PURPOSE AND SCOPE:
The UX Manager champions the end user’s experience and needs relative to FMCNA NxStage’s portfolio of technology enabled service offerings. This includes the NxStage System One cycler, dialysate preparation systems, and connected health platforms. He/she/they will be primarily responsible for designing, conducting, analyzing, and reporting on user-centered design research and usability testing for FMCNA NxStage’s digital presences. This includes identification of user needs and goals, task and workflow journey mapping, ethnography and persona development as well as rapid iterative usability testing, and more formal, in-depth testing as well as documenting results and findings. The UX Manager will lead the creation of user experience standards, system usability style guidelines & standards, UI template guidelines, creating low-fi and high-fi designs and the processes to create deliverables on time and of high quality. The UX Manager will also ensure all digital user experience designs for the projects they facilitate supports the achievement of business objectives. A successful manager must be able to work independently, take initiative, thoroughly learn/operate all systems, deliver exceptional work, share documented findings and collaborate with cross functional teams with minimal supervision on multiple concurrent projects.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
EDUCATION:
Bachelor’s degree in Human Factors, Computer Graphics, Psychology or related study.
Certification in Human Factors, Usability or User Experience, or significant experience in the domain with supporting studies required if education is outside of Human Factors or Design.
EXPERIENCE AND REQUIRED SKILLS:
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
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About 3.5 million patients worldwide depend on regular dialysis treatment. Fresenius Medical Care is committed to enabling a future worth living for these people. Our teams in Research and Development, operating in 23 locations across three regions, are responsible for the ongoing development of the medical products and treatments required across the renal care spectrum.
We drive research on innovative dialysis devices and turn it into reality. To deliver solutions that are continuously optimized and tailored to meet patients’ specific needs, we develop IoT-supported diagnostic methods and evidence-based, individualized treatments. Our integrated, multidisciplinary approach to research and development speaks to specialists as well as generalists.
Discover the benefits of joining a global organization that is committed to excellence and quality. We support your career journey by helping you fulfill your ambitions. That’s how we create value for our patients and our employees.
As market leader, Fresenius Medical Care sets new, higher standards in dialysis. Help us define them: become part of a talented team that drives innovation in health care. Join our scientists and professionals in delivering excellence on a global scale.
We care about sharing information and experiences as this helps us learn from our mistakes and each other. We tackle challenges together by reaching out to colleagues both near and far. We communicate openly.
We challenge the status quo and show interest in what happens around us. We ask questions to clearly understand what needs to be done and take ownership of the results.
We live up to our own expectations, show respect and lead by example. We act with integrity and in line with our standards every day.
We make things better today than they were yesterday. We pitch ideas on how to improve and innovate.
Empowering people. Advancing care. Inspiring with our purpose and values.
Everything we do here is about making people’s lives better, simpler and longer. Our teams work cross-functionally to reproduce the complex function of kidneys with treatments that meet high quality standards, improve clinical outcomes, and are sustainable and compliant. Internally, we promote diversity and inclusion as key elements of a positive, supportive work environment. Our values support our mission to develop high quality products and services, to have a positive impact on the health and wellbeing of patients, and to lead Fresenius Medical Care towards a successful, sustainable future.
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