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Miami, Florida, USAPermanent positionFull time

Dialysis Clinical Consultant

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PURPOSE AND SCOPE: The Clinical Consultant has a key role to play as part of the Sales and Marketing organization. The right candidate will be responsible for maintaining and improving customer relationships, with a focus on enhancing revenue in select existing and new accounts. This individual will need to have a strong clinical background and understanding, with the ability to develop a Center strategy. A proven track record of excellence in customer relations, as well as the ability to build and execute on strategic plans will be essential.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Clinical Consulting:

  • Assessment of facilities and implementation of a plan for training and continued improvement utilizing holistic account principles and business models.  Incorporates knowledge of nursing demands and facility productivity.
  • Ability to interact with and motivate nursing staff ancillary staff as well as mid-level and senior level leadership to accomplish common goals.
  • Mentoring of Clinical Educators to improve knowledge base and facilitation of the consultative process.
  • Assist in quality improvement and instruction on managing patient outcomes.
  • Work collaboratively with assigned area and regional account executives to develop strategic account planning and targeting; to ensure teamwork and proper allocation of nursing resources.

Nurse Training:

  • Effectively train and motivate nursing staff to be successful trainers
  • Effectively train nursing staff on therapy concepts and practical applications
  • Ability to communicate regulations and policies (National, Regional, and Facility)
  • Plan and implement regional educational sessions as necessary (basic, advanced) for nurses.
  • Maintain clinical competency through nephrology literature, meetings, products and services and their clinical application.
  • Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

  • The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to physically cover and maintain regular face to face contact with customers over a large geographic area. Extensive travel up to 85% by automobile, train or airplane is often necessary to cover the assigned territory and includes overnight stays. Occasional weekend travel maybe necessary to travel to/from an appointment. Must reside within assigned territory.
  • Lifting requirements of up to 75 lbs. necessary.

SUPERVISION:

  • None

EDUCATION:

  • RN Required, BSN Preferred
  • B.S./B.A. or equivalent Preferred
  • MBA Preferred

EXPERIENCE AND REQUIRED SKILLS:        

  • 5+ years of sales and/or 5+ years of Clinical Education in the dialysis industry
  • Very strong interpersonal skills.
  • Self-starter, energetic, with an infectious, positive, can-do attitude.
  • Located for easy and short travel to target accounts.

In-Center

  • Demonstrate the most valuable features/attributes of the product/service and link them to the customer's key challenges.
  • Supports the implementation of sales tactics and strategies by providing technical expertise and supporting with product knowledge.
  • Coordinate with Clinical Educators in soft skills, therapies, and products to increase the customer base and promote a greater and correct consumption of our products.
  • Partner with Marketing on all training processes: Sales, Product, and therapies developing scientific content for classes, workshops, and promotional activities according to Company strategies.
  • Design and develop content for training courses to fill gaps in established program and run complex or customized training courses to improve performance. Involves focusing on a specific functional area.
  • Maximize patient outcomes by monitoring facility KPIs/metrics. Monitor and report training and development programs success with supporting KPIs/metrics.
  • Coordinate the e-learning and consultative sales programs and support implementation the e-learning programs.
  • Cascade train-the-trainer concepts.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

The ideal candidate will be bilingual in Spanish and English.

Career with a purpose

Career with a purpose

We offer an opportunity to create and deliver treatments that save and change lives for the better. We’ll support your ongoing development. And you’ll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day.
Inclusion and diversity

Inclusion and diversity

Joining Fresenius Medical Care means becoming part of a team that values diversity. We embrace the wealth of different backgrounds, cultures, experiences and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued.
Stability

Stability

Developing innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth . This position provides our 125000 employees with the stability and security they need to help improve the lives of our patients.
Learning and development

Learning and development

We offer participation in programs at world-class business schools, leadership development, regular training for our nurses, health care professionals and manufacturing staff and digital access to high-quality educational content for all employees worldwide 24/7. 
Local benefits

Local benefits

Our employees enjoy both local and global opportunities for growth and personal fulfilment. We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere.
Work-life balance

Work-life balance

We want to empower people to deliver better care. Therefore, we promote a better work-life balance through flexible working hours, part-time models, the possibility to work from home, and more.
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At a glance

Earliest possible start:

As from now

Contract type:

Permanent position

Company:

Fresenius Medical Care

Region / Business Unit:

North America

Location:

Miami (Florida, USA)

Working condition:

Full time

Job Function:

Clinical Support

Reference number:

R0174348

Publishing date:

10/24/2024

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Collaborative

We care about sharing information and experiences as this helps us learn from our mistakes and each other. We tackle challenges together by reaching out to colleagues both near and far. We communicate openly.

Proactive

We challenge the status quo and show interest in what happens around us. We ask questions to clearly understand what needs to be done and take ownership of the results.

Reliable

We live up to our own expectations, show respect and lead by example. We act with integrity and in line with our standards every day.

Excellent

We make things better today than they were yesterday. We pitch ideas on how to improve and innovate.

What we stand for

Empowering people. Advancing care. Inspiring with our purpose and values.

Everything we do here is about making people’s lives better, simpler and longer. Our teams work cross-functionally to reproduce the complex function of kidneys with treatments that meet high quality standards, improve clinical outcomes, and are sustainable and compliant. Internally, we promote diversity and inclusion as key elements of a positive, supportive work environment. Our values support our mission to develop high quality products and services, to have a positive impact on the health and wellbeing of patients, and to lead Fresenius Medical Care towards a successful, sustainable future.