PURPOSE AND SCOPE:
Oversees the day to day activities of the Insurance Coordinators (IC's) providing direction, support and guidance as appropriate. Assists the Insurance Coordinator Manager with the execution of the strategies and initiatives of the IC program within the assigned regions/Divisions. Ensures the IC's are performing the required processes, procedures, and functions with regard to tracking, reporting, enrolling, and educating patients on their insurance options. Oversees the varied insurance financial assistance options according to the established timelines and standard operation procedures in compliance with company and regulatory guidelines and requirements. Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and division/company policy requirements.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Reviews and audits Insurance Coordinator's data base reports to ensure compliance and productivity. Reviews monthly reports submitted by IC's to ensure the patients are receiving the education, proper insurance enrollment, and assistance needed to secure optimal insurance coverage, AKF assistance, and/or Indigent waiver approval as necessary.
Provides day to day guidance, training and assistance to assigned Insurance Coordinators as part of continued career development and advancement within the organization.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
SUPERVISION:
EDUCATION:
EXPERIENCE AND REQUIRED SKILLS:
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
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