Expert - Sales Processes
Job Description
Incorporation of specific local and regional experience within Sales and Pre-Sales activities
Detailed Sales process knowledge including relevant IT-skills related to SAP.
Support of existing team members related to Maintenance and roll back activities, as well as upcoming deployments
Ensure support to business in relation to maintenance and improvement activities with regards to Sales and Sales related processes and data structures.
Support of existing team members with regard to CRM activities
Your Tasks:
Analysis, enhancement, improvement of SAP Template for the Sales domain in alignment with other functional domains and with regard to End-TO-END view.
Preparation and conduction of presentations and workshops for the discussion of business processes with local Business Process Experts and /or Owners
Prepare and maintain training materials
Prepare and execute training sessions for End Users
Consult and support local key user with regard to the usage of system processes
Co-ordination of the on-going demand processes within the live countries. Communicate changes / improvements to user community on an on-going basis
Manage and undertake required subproject tasks with regard to project management considering time / quality and costs.
Preparation, implementation and follow up of workshops sessions with local experts with regard to template improvements, process developments and/or concepts
Prepare / support / conduct and analysis of test execution
Prepare / support Data Migration activities
Prepare / support analyses After-Go-life period
Prepare / support / conduct on-going maintenance activities
Support training initiatives to end users on Sales related topics
Pre-actively support and understand integration topics to other domains, in particular with LE / MM / FI /CO and WM/EWM
Achieve the project objectives and compliance within scheduled milestones, taking into account the resources (personnel costs), schedule and quality of results
Risk and problems are addressed timely and corrective measures initiated
Project reporting is complete and up-to date
Feedback from customers, and BPM team members
Your Background:
University degree in informatics / economics / business informatics or comprehensive business experience in Sales
At least 2 years’ experience in ERP projects (either as internal or external consultant)
At least 4 years of professional experience in operational Sales and/or Customer Service Management
At least 5 years working experience in the area of ERP and good practical work experience in the usage of SAP sales and Distribution module. Very good process and system knowledge in the area of Sales.
Ideally also good working knowledge of SAP CRM
Experience in project work
Experience of SAP implantations in Asia / international is an advantage
Ability to translate business requirements into systems requirements and vice versa
Excellent communication skills, social skills and open-minded.
Highly developed and proven organizational skills as well as analytical skills
Highly motivated and able to work under pressure
Pro-active and solution oriented
Continuous optimization and improvement approach
High engagement on achieving targets and objectives
Works well alone, as well as within a team
Open for other cultures
Good skills in Issue resolution and tracking
Willingness to travel
Sound knowledge of moderation and presentation techniques
Sound knowledge of project management techniques and project management skills
Willingness to continuously improve / enhance own skills and knowledge
Understanding of cross domain and cross functional processes (End-to-End), especially processes with involvement of Sales
Understanding and sound knowledge of SAP Sales transactions in general
SAP Sales & Distribution and interfaces to other modules (CO, LE, FI, MM, and BI)
Microsoft Office
ARIS Toolset
Fluent in English and German (written and spoken)
More languages beneficial
Career with a purpose
Inclusion and diversity
Stability
Learning and development
Local benefits
Work-life balance
At a glance
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We care about sharing information and experiences as this helps us learn from our mistakes and each other. We tackle challenges together by reaching out to colleagues both near and far. We communicate openly.
We challenge the status quo and show interest in what happens around us. We ask questions to clearly understand what needs to be done and take ownership of the results.
We live up to our own expectations, show respect and lead by example. We act with integrity and in line with our standards every day.
We make things better today than they were yesterday. We pitch ideas on how to improve and innovate.
What we stand for
Empowering people. Advancing care. Inspiring with our purpose and values.
Everything we do here is about making people’s lives better, simpler and longer. Our teams work cross-functionally to reproduce the complex function of kidneys with treatments that meet high quality standards, improve clinical outcomes, and are sustainable and compliant. Internally, we promote diversity and inclusion as key elements of a positive, supportive work environment. Our values support our mission to develop high quality products and services, to have a positive impact on the health and wellbeing of patients, and to lead Fresenius Medical Care towards a successful, sustainable future.