PURPOSE AND SCOPE:
Responsible for assisting the territory with marketing, educating, promoting and selling Fresenius Vascular Care services to dialysis clinics, Medical Directors, nephrologists and other pertinent members of the medical community in an assigned territory. They work closely with the Territory Managers and Clinical Specialist. Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Provides sales and relationship support to an assigned FVC territory or territories working in conjunction with the FVC Territory Sales Manager / FVC Senior Territory Sales Manager / Clinical Specialist, or Regional Director of Sales identifying new accounts for Fresenius Vascular Care services to generate revenue. Establish and maintains a close relationship with current user accounts/customers, and researches the local physician market to identify potential candidates/customers for FVC services making the necessary sales calls to these potential customers under the direction of the Regional Director of Sales & Marketing to grow the number of patient procedures performed at the FVC ambulatory centers. A Territory Manager or Senior Territory Manager should be assigned as a mentor during initial training.
Maintains knowledge of the vascular care business and services programs provided by FVC as well as the competitors in the local market:
Understanding of current procedure referral volumes by clinic / nephrologist / physician (for diversified procedures) and assist with the execution of the Strategic Plan.
Identification of new potential customers/accounts in the territory, and work with the team to gain referrals.
Identifies customers' (both new and current) needs to present the competitive advantages of working with FVC to meet those needs.
Contacts the prospective clients/accounts via onsite visits utilizing sales techniques and presentations to inform them of the range of services provided by FVC. Meet and review the strategic sales account plan with the Territory Manager on a continuous basis to ensure alignment with business goals and objectives.
Maintains an understanding and knowledge of the local market to monitor and quickly reacts to changes which may impact the company and the patient services provided. Provides regular updates utilizing the Salesforce program and communication regarding program status, customer service issues, and barriers and obstacles related to and affecting referrals for FVC services to the applicable management level as appropriate.
Acts as the customer relations contact and liaison between the dialysis clinics, specialty clinics and the FVC Center
Ensures high post-sales satisfaction, facilitating long-term relationships and high potential for repeat business through regular visits and frequent communication with clinics and hospitals referring patients for FVC services. Addresses any concerns they may have regarding all phases of the process - following up with the Territory Manager to ensure that any and all issues have been resolved.
Assists and collaborates with marketing department:
Maintains current approved marketing and promotional materials for use in sales presentations for patient education programs.
Complies, sorts, and distributes reports to share with the Territory Manager/ Clinical Specialist reflecting the procedures done in the access center for the Hemodialysis Clinic Patients or other MDs and HCPs for diversified procedures ensuring proper coverage is maintained in the marketplace. This is added value for the clinics utilizing our services.
Assists the Territory/Clinical Specialist with patient focused programs in the Hemodialysis clinics distributing approved patient information and services of FVC.
Attends and assists with ESRD network, local and regional ANNA/ NANT, and FVC center educational programs developed to promote referrals to FVC centers or brand services.
Maintains Salesforce documentation regarding daily activities and initiatives for weekly review with Territory Manager/ Clinical Specialist, and Regional Director of Sales and Marketing.
Participates in professional development opportunities to ensure development of skills and industry and field knowledge, utilizing the acquired expertise and knowledge to accomplish goals and objectives for position.
Maintains and updates customer relationship management (CRM) tool for account records and activity reporting as directed by management. Checks and responds to e-mails within 2 working days.
Other duties as assigned.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
SUPERVISION:
EDUCATION:
EXPERIENCE AND REQUIRED SKILLS:
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
"The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills and competencies and may fall outside of the range shown.
Annual Rate: $65,000 - $109,000"
As long as the job advertisement is displayed, you can apply quickly and easily.
Fresenius Medical Care is committed to excellence in every aspect. In sales and marketing, that means solving problems for our clients by offering trusted ecosystems comprising products and services. Our customer-centric marketing and holistic offering for in-center, home and hospital treatments are geared at value selling to drive loyalty. Our overarching strategies are defined at a central level and then adapted to the specific needs of each regional market.
Within the company, our communications teams are the point of contact and link for colleagues from different areas, regions and functions. They promote the positive public image of our company as the market leader in dialysis treatments.
Define the next solutions for home, in-center and hospital treatments and advance your career by building value. We support your journey with the training and work-life balance benefits you need to grow and succeed.
We care about sharing information and experiences as this helps us learn from our mistakes and each other. We tackle challenges together by reaching out to colleagues both near and far. We communicate openly.
We challenge the status quo and show interest in what happens around us. We ask questions to clearly understand what needs to be done and take ownership of the results.
We live up to our own expectations, show respect and lead by example. We act with integrity and in line with our standards every day.
We make things better today than they were yesterday. We pitch ideas on how to improve and innovate.
Empowering people. Advancing care. Inspiring with our purpose and values.
Everything we do here is about making people’s lives better, simpler and longer. Our teams work cross-functionally to reproduce the complex function of kidneys with treatments that meet high quality standards, improve clinical outcomes, and are sustainable and compliant. Internally, we promote diversity and inclusion as key elements of a positive, supportive work environment. Our values support our mission to develop high quality products and services, to have a positive impact on the health and wellbeing of patients, and to lead Fresenius Medical Care towards a successful, sustainable future.