Sr Manager/Director - DTI Business Partner for GBS
Goal of Function:
The IT Business Partner acts as a liaison between Global Business Services and Global Digital Technology and Innovation departments. The Business Partner works with stakeholders Globally to develop a technology strategy, align technology solutions with business needs, build business cases for new projects/programs, manages escalations, and assists with problem resolution. He/she ensures effective communication and transparency and drives improvement of the DTI support processes.
Tasks and Responsibilities:
- Liaison Between Business and IT:
- Lead and develop a global technology strategy for GBS with GBS leadership
- Act as a bridge, understanding business requirements and translating them into IT initiatives.
- Build business cases for technology projects/programs and navigate the required approval processes.
- Facilitate communication between business leaders, end-users, and IT teams.
- Communicate IT service management processes, contact persons and escalation contacts for applications or technologies in use by GBS.
- Ensure alignment of IT strategies with overall business goals.
- Escalation Handling:
- Address and resolve escalated issues promptly.
- Collaborate with relevant teams to identify issues and find long term solutions.
- Maintain a positive relationship during challenging situations.
- Transparency and Process Improvement:
- Provide transparency about IT support processes, service levels, and incident management.
- Identify areas for process improvement and efficiency gains.
- Foster a culture of continuous improvement.
- Expectation Management:
- Set clear expectations with stakeholders regarding timelines, deliverables, and outcomes.
- Reporting and Metrics:
- Develop and maintain relevant Support KPIs and metrics for GBS.
- Provide reports on IT tickets from SNOW.
- Analyse results with the GBS management and define measures.
Education & Qualification
- Bachelor’s or Master’s degree in Computer Science, Business Management, Business Administration or related field.
- 7+ years of experience in IT program/project management, IT Service management, Project/Program management, business partnering or in an equivalent position.
- Excellence communication skills and conflict solving abilities
- Strong analytical and problem-solving skills
- Quality and target-oriented working mode
- Pro-active, change & solution oriented
- Continuous optimization approach
- High engagement on achieving targets and objectives of the position
- Highly motivated individual, that works well under pressure
- Good moderation and presentation skills
- Ability to work effectively in a globally dispersed team and business partners
- Willingness to travel
- Familiar with ITIL and service management processes
- Presentation skills
- (agile) project management methodologies
- Understanding of Fresenius Medical Care’s Enterprise Systems
- Understanding of Fresenius Medical Care’s infrastructure environment
- Basic SAP knowledge
- Fluent in English (written and spoken) other languages such as Polish, German or Spanish would be an advantage.
Career with a purpose
Inclusion and diversity
Stability
Learning and development
Local benefits
Work-life balance
At a glance
Earliest possible start:
Contract type:
Company:
Region / Business Unit:
Location:
Working condition:
Job Function:
Reference number:
Publishing date:
As long as the job advertisement is displayed, you can apply quickly and easily.
We care about sharing information and experiences as this helps us learn from our mistakes and each other. We tackle challenges together by reaching out to colleagues both near and far. We communicate openly.
We challenge the status quo and show interest in what happens around us. We ask questions to clearly understand what needs to be done and take ownership of the results.
We live up to our own expectations, show respect and lead by example. We act with integrity and in line with our standards every day.
We make things better today than they were yesterday. We pitch ideas on how to improve and innovate.
What we stand for
Empowering people. Advancing care. Inspiring with our purpose and values.
Everything we do here is about making people’s lives better, simpler and longer. Our teams work cross-functionally to reproduce the complex function of kidneys with treatments that meet high quality standards, improve clinical outcomes, and are sustainable and compliant. Internally, we promote diversity and inclusion as key elements of a positive, supportive work environment. Our values support our mission to develop high quality products and services, to have a positive impact on the health and wellbeing of patients, and to lead Fresenius Medical Care towards a successful, sustainable future.
You might also be interested in these jobs: