PURPOSE AND SCOPE:
The Manager, Training and Development will help drive the professional development and skill set of the organization and management team. Acts as a subject matter expert working with different departments within their assigned business unit to meet organizational goals. Using adult learning techniques, assists in developing supervisory skills training, core value training, other training curriculum, quizzes, and helping with the training system in general. Optimizes use of learning management and evaluates appropriateness of training curriculum based on job description requirements and business needs. Manages the day to day performance and oversight of related parties (such as Trainer - Customer Service) for their assigned business unit.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Manage the tactical execution of short- and long-term objectives through the coordination of activities with a direct responsibility for results, including costs, methods, and staffing.
Provide leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters.
Helps the organization improve overall performance/effectiveness/communication management by developing people skills and providing learning opportunities.
Formulates teaching online using the current learning management software and tracking results.
Develops and assists in developing questions for training on procedures and other documents in the current learning management software. Ensures accuracy and relevance of test questions, eliminating redundancy and facilitating effective use of training time and budget.
Acts as the resident expert on training and development and policy owner for all training compliance and training/learning systems. Holds employees, training coordinators, and departments accountable to training and development policy and procedures. Develops and implements training effectiveness measures.
Assists with making changes to documents using appropriate procedures for document control.
Provides timely input to training coordinators and management regarding training needs or changes. Provides timely written reports of training compliance and development and follow up on corrective actions to ensure appropriate and timely corrective action measures have been taken.
Uses best business practices and organizational development tools to drive positive change management.
Functions as training and development leader (train the trainer). Promotes training best practices with other departments.
Responsible for verifying curriculum set-up for new jobs. Responsible for ensuring training plans are complete and accurate for new procedures. Responsible for curriculum and job description review in conjunction with management.
Communicate and coordinate with corporate training group.
Collaborate with various departmental leadership teams to determine and develop quality metrics in an effort to track and report on new hire and current employee performance and efficacy.
Assists in developing core curriculums and make recommendations regarding improving curriculums, reduce redundancy, and ensure that the training is value added. Audits training records and supports training coordinators as needed.
Research or develops teaching aids such as training handbooks, multimedia visual aids, computer tutorials, reference works that may enhance current training procedures and provide value to our employees.
Conducts training sessions for temporary, regular, and contract employees covering specified areas such as business best practices and relevant HR topics, Safety compliance, SOP training, quality, regulatory, and compliance training, software, etc.
Follows processes and operational policies in selecting methods and techniques for obtaining solutions. Interprets and recommends change to policies and establishes procedures that effect immediate organization(s).
Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers.
Participates and presents at meetings with internal and external representatives. Often responsible for leading a cooperative effort among members of a project team.
Interacts with internal departments and external customers; particularly in problem resolution. Acts as an advisor to subordinate(s) to meet schedules and/or resolve technical problems. Responsible for hiring, coaching and counseling employees, including performance reviews, disciplinary action and terminations.
Provide technical guidance.
Assist with various projects as assigned.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
SUPERVISION:
EDUCATION:
EXPERIENCE AND REQUIRED SKILLS:
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
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We care about sharing information and experiences as this helps us learn from our mistakes and each other. We tackle challenges together by reaching out to colleagues both near and far. We communicate openly.
We challenge the status quo and show interest in what happens around us. We ask questions to clearly understand what needs to be done and take ownership of the results.
We live up to our own expectations, show respect and lead by example. We act with integrity and in line with our standards every day.
We make things better today than they were yesterday. We pitch ideas on how to improve and innovate.
Empowering people. Advancing care. Inspiring with our purpose and values.
Everything we do here is about making people’s lives better, simpler and longer. Our teams work cross-functionally to reproduce the complex function of kidneys with treatments that meet high quality standards, improve clinical outcomes, and are sustainable and compliant. Internally, we promote diversity and inclusion as key elements of a positive, supportive work environment. Our values support our mission to develop high quality products and services, to have a positive impact on the health and wellbeing of patients, and to lead Fresenius Medical Care towards a successful, sustainable future.
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