PD Specialist

PURPOSE AND SCOPE:

Supports FMCNA’s mission, vision, core values and customer service philosophy.  Adheres to the FMCC Compliance Program, including following all regulatory and division/company policy requirements.

Provides superior service and product support to Canadian peritoneal dialysis customers within an assigned region.

DUTIES / ACTIVITIES:

CUSTOMER SERVICE:

• Responsible for driving the FMCC culture through values and customer service standards.
• Accountable for outstanding customer service to all external and internal customers.
• Develops and maintains effective relationships through effective and timely communication.
• Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES

• Promote FMCC PD products in a manner consistent with the corporate strategies.
• Coordinate, support and execute customer clinical & product presentations and/or clinical evaluations required to grow FMCC PD market share, focusing on the clinical aspects of PD and fluid management.
• Establish and maintain adequate coverage of PD clinics whether located in hospitals or in the community in the designated territory according to the level of existing business or sales potential in each account.
• Identify and develop a professional and business relationship with the key decision makers and respective PD clinical professionals (i.e. PD Nephrologists, PD Nurse Manager, PD Patient Care Coordinators, PD Educators) in each account in the designated territory.
• Promote the sales of FMCC products through participation at International, National and Regional trade shows as needed.
• Coordinate and conduct in-house and field based clinical training sessions for customers and FMCC sales/clinical staff.
• Maintain a high level of clinical acumen and expertise in PD Patient care, theory and clinical literature, including CAPD and APD and other PD regimens.
• Assist marketing in the development and implementation of an FMCC PD clinical product training program.
• Assist marketing in the creation of a new clinical tools and program for FMCC internal and external customers.
• Participate in a minimum of a weekly call, provide a monthly report and prepare and present a quarterly business status review with manager in an agreed upon format.
• Utilize company tools such as Sugar CRM, Contract Calendar, Blue Sheeting or Account Planning tools.
• Maintain accurate and updated account information, inputted into Sugar CRM, i.e. names of key personnel, patient census and market share by PD product area (CAPD/APD etc.) on each dialysis facility in the designated territory.
• Develop an annual business plan two months prior to each new fiscal year.
• Adhere to all company SOPs and business compliance standards.
• As requested, participate in business proposals to renew existing contracts or gain new business in a timely manner and respond to RFPs.
• Manager field expenses in a manner consistent with corporate guidelines and territory budget.  Submit a weekly expense report.
• Document and report all customer complaints as per FMCC SOPs regarding FMCC products across the full portfolio.
• Ability to travel throughout territory as needed.
• Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Must be able to physicially cover and maintain regular face to face contact with customers over a large geographic area.   Extensive travel is often necessary to cover the assigned territory and includes overnight stays.  Occasional weekend work necessary to support trade show events, equipment evaluations, etc.. Lifting requirements include setting up portable booths, occasional lifting and transporting medical equipment and supplies for purposes of inservicing customers.

EDUCATION

• Nephrology Nursing Diploma or equivalent

EXPERIENCE AND REQUIRED SKILLS

• Current Provincial Registered Nurse Certification of Competence
• CNA Certification in Nephrology Nursing (or to be completed within one year from hire date)
• 3-5 years of current peritoneal dialysis experience is mandatory
• Current experience in patient and/or staff teaching
• Demonstrated ability to interact with all members of the renal team
• Computer literacy in  Microsoft operating systems
• Ability to travel extensively within designated region and work flexible hours

• Bilingualism is an asset.

RELATIONSHIPS

Internal Contacts: maintain positive professional relationships with internal employees, peers and supervisors.

External Contacts: Maintain positive professional relationships with all Dialysis customers.

SUPERVISION

N/A

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.