Audit Score
Overall summary of the audit score, should meet the targeted values (Monthly)
Documentation "Consent for all including Data privacy, dialysis prescription, medication prescription, handbooks (100% Compliance) Infection control (90% Compliance) Reprocessing, BMWS, Machine maintenance, Medication Management, Complication
Management & Concentrates
Preparation
Action and closure on NC's (With in <7 days Operation NC's and Clinical < 4 days)
DRR, Consumption report.
Efficiency (Support to Sr Tech/Clinic In charge to achieve minimum 80%) Cost optimization: Proper utilization of Consumable per treatment, Electricity, water, proper Management of patient and staff roster, repair & maintenance cost by proper handling of machines/equipment's (Support to Sr Tech/Clinic In charge/Admin Executive to achieve the organization Goal) 100% adherence to Lab entries, treatment completeness and patient admission etc... in EuCliD.
Patient Satisfaction survey score -
Quarterly (Satisfaction rating minimum
4.5 out of 5)
Patient Dropout and Patient Transfer
(Should not be more than 3%) RQMT reporting (100% incidents as per policy need to be report to Sr Tec/Operations)
LAB compliance (Serology should be done once in 3 months and Monthly LAB's as per Nephrologist written prescription)
Vaccination of patients (As per FMC policy)
Support in Implementing and Achieving clinical KPI targets with collaboration with Nephrologist. Patient routine assessment
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We care about sharing information and experiences as this helps us learn from our mistakes and each other. We tackle challenges together by reaching out to colleagues both near and far. We communicate openly.
We challenge the status quo and show interest in what happens around us. We ask questions to clearly understand what needs to be done and take ownership of the results.
We live up to our own expectations, show respect and lead by example. We act with integrity and in line with our standards every day.
We make things better today than they were yesterday. We pitch ideas on how to improve and innovate.
Empowering people. Advancing care. Inspiring with our purpose and values.
Everything we do here is about making people’s lives better, simpler and longer. Our teams work cross-functionally to reproduce the complex function of kidneys with treatments that meet high quality standards, improve clinical outcomes, and are sustainable and compliant. Internally, we promote diversity and inclusion as key elements of a positive, supportive work environment. Our values support our mission to develop high quality products and services, to have a positive impact on the health and wellbeing of patients, and to lead Fresenius Medical Care towards a successful, sustainable future.
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