Senior Operational Excellence Manager- OTC
Fresenius Medical Care core values:
Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.
Your responsibilities:
Accountable for the management of the OTC services in accordance with the terms and conditions set forth in the management service agreement (MSA)/ service level agreement (SLA)
Engages, collaborates, and creates partnership with the other organizations across geographical location and global stakeholders to provide transparency of the results of operations, address issues, and provide value-added services, to exceed expectations on the service delivery of the OTC team
Manages the order to cash processes – specifically in the areas of Credit Management & Collections
Oversee the negotiation and course of action taken for critical overdue accounts
Support design and implementation of processes to improve cash flow and reduce receivables
Help develop/review policies regarding the investigation of customers, extension of credit lines, and collections
Manages monthly closing activities and ensures accuracy of reporting
Handles issue resolution and escalations from the team members and global stakeholders
Ensures effective knowledge transfer of activities from the retained organization and the Standard Operating Procedures (SOP) are updated
Support the roll-out of IT tools and enablers of the OTC processes
Ensures that the team is compliant with the company’s policies and procedures, internal control framework, and SOX, if applicable
Continuously look for process improvements that would increase efficiency and effectiveness, deliver sustainable KPIs and SLAs results, and improve quality and internal control of the OTC processes in coordination with the Process Excellence and Quality team
Manages the goal setting and performance appraisal of the team and ensures that its members are equipped with proper skills to function effectively and efficiently
Propose Succession Plans for all manager/supervisor functions in the order to cash tower
Drive process standardization, harmonization, and simplification within the team, the retained organization, and the region, thereby reducing costs through economies of scale, and increasing quality through repeatability
Prepares, recommends, and monitors operating and personnel budgets of the team
Provide leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters.
Develop strategies achieve set goals
Support the leadership team in developing strategic goals
Our requirements:
10 years or more of working experience in finance and accounting, with solid end-to-end experience of 5 years working in OTC in a shared services center of a multi-national company
At least 3 years in a managerial role focused on the OTC credit & Collections function
Experience in building the team, transition of Credit & collection activities from offshore locations to GBS
Excellent Interpersonal skills, stakeholder management
Working knowledge in SAP or any ERP system
Fluency in the English language
Can work within flexible working hours
Our offer:
Private medical care in LuxMed,
PZU life Insurance,
Unlimited international travel Insurance,
Benefits System platform (multisport card, cinema tickets, online shopping etc.)
Language courses reimbursement,
Work abroad possibility (up to 30 days / year)
Recommendation programme
Life milestone bonus
Holiday allowance
Childcare refund
Occasional gifts
Career with a purpose
Inclusion and diversity
Stability
Learning and development
Local benefits
Work-life balance
At a glance
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We care about sharing information and experiences as this helps us learn from our mistakes and each other. We tackle challenges together by reaching out to colleagues both near and far. We communicate openly.
We challenge the status quo and show interest in what happens around us. We ask questions to clearly understand what needs to be done and take ownership of the results.
We live up to our own expectations, show respect and lead by example. We act with integrity and in line with our standards every day.
We make things better today than they were yesterday. We pitch ideas on how to improve and innovate.
What we stand for
Empowering people. Advancing care. Inspiring with our purpose and values.
Everything we do here is about making people’s lives better, simpler and longer. Our teams work cross-functionally to reproduce the complex function of kidneys with treatments that meet high quality standards, improve clinical outcomes, and are sustainable and compliant. Internally, we promote diversity and inclusion as key elements of a positive, supportive work environment. Our values support our mission to develop high quality products and services, to have a positive impact on the health and wellbeing of patients, and to lead Fresenius Medical Care towards a successful, sustainable future.