Purpose and Scope:
Act as the primary point of contact/escalation for all IT issues related to Service Delivery with CAP Gemini.
Partner closely with the Strategic Vendor Management organization to ensure that the vendor's performance meets Service Delivery expectations. The Service Delivery Director, along with the technology domains, monitors the day-to-day vendor operations, trending and performance against service-level agreements (SLAs) and key performance indicators (KPIs), examines measured results for problem determination and root-cause analysis, and works with the vendors on continuous improvement. The Director will ensure the vendor takes appropriate action to correct failed activities, functions, and processes.
Principal Duties & Responsibilities
Education:
Experience and Required Skills:
This is a hybrid position.
As long as the job advertisement is displayed, you can apply quickly and easily.
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We challenge the status quo and show interest in what happens around us. We ask questions to clearly understand what needs to be done and take ownership of the results.
We live up to our own expectations, show respect and lead by example. We act with integrity and in line with our standards every day.
We make things better today than they were yesterday. We pitch ideas on how to improve and innovate.
Empowering people. Advancing care. Inspiring with our purpose and values.
Everything we do here is about making people’s lives better, simpler and longer. Our teams work cross-functionally to reproduce the complex function of kidneys with treatments that meet high quality standards, improve clinical outcomes, and are sustainable and compliant. Internally, we promote diversity and inclusion as key elements of a positive, supportive work environment. Our values support our mission to develop high quality products and services, to have a positive impact on the health and wellbeing of patients, and to lead Fresenius Medical Care towards a successful, sustainable future.