Quality Assurance Supervisor
Tasks performed regularly which form the essential characteristics of the position.
Leadership
- Provide structured reporting, process improvement proposals and recommendations in the respective process area.
- Identifies and drives changes in a future-oriented, solution-oriented and proactive manner
- Ensures a strong and motivated team, ensures a transparent and participative communication
- Recruit, coach team members, set goals, evaluate skill development, develop individual action plans and train team as needed
- Demonstrate actively and pragmatically holistic leadership principles
- Uses the performance management process to support a culture of engagement and empowerment
- Creates an open-minded atmosphere to allow innovative thinking by encouraging others to express their individual point of view, listens carefully to extract business potentials
Management and Steering
- Collaborate on the needed training and awareness of QMS within the organization
- Examine the quality and readiness of upcoming transition
- Supervise the QA Process team
- Supervise day to day operations of respective team and ensures delivery of services in accordance with agreed SLAs and KPIs
- Ensure compliance with policies and procedures
- Manage regular relationships with GBS stakeholders and local organizations’ representatives
- Drive process improvement and standardization projects within the team
- Lead and participate in projects involving QA
- Cooperate with other processes in QA scope
- Supports current activities to emphasize and reinforce growth, development and advancement by ensuring customer-oriented, value-adding solutions
- Monitors achievement and reports results to the Function Management, developing corrective actions where necessary
Operations
- Day to day operations respective QA team
- Building expertise in of business operations and processes, and initiate discussion on Quality results and errors
- Consistently examine the quality and reliability of the process and identify ways to improve it for optimal results and align on SOP template
Quality, Legal & Compliance
- Follow and comply with all relevant FME policies, guidelines, manuals and SOPs in the version as amended from time to time (“FME Policies”),
- Keep yourself updated about the current version of the FME Policies that are relevant for your role and integrate corporate values in daily business, Compliance with SSC’s internal procedures and instructions.
Career with a purpose
Inclusion and diversity
Stability
Learning and development
Local benefits
Work-life balance
At a glance
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We care about sharing information and experiences as this helps us learn from our mistakes and each other. We tackle challenges together by reaching out to colleagues both near and far. We communicate openly.
We challenge the status quo and show interest in what happens around us. We ask questions to clearly understand what needs to be done and take ownership of the results.
We live up to our own expectations, show respect and lead by example. We act with integrity and in line with our standards every day.
We make things better today than they were yesterday. We pitch ideas on how to improve and innovate.
What we stand for
Empowering people. Advancing care. Inspiring with our purpose and values.
Everything we do here is about making people’s lives better, simpler and longer. Our teams work cross-functionally to reproduce the complex function of kidneys with treatments that meet high quality standards, improve clinical outcomes, and are sustainable and compliant. Internally, we promote diversity and inclusion as key elements of a positive, supportive work environment. Our values support our mission to develop high quality products and services, to have a positive impact on the health and wellbeing of patients, and to lead Fresenius Medical Care towards a successful, sustainable future.
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