IT Infrastructure & Support Operations Specialist
Help users resolve issues with Hardware or Software solutions in the respective EMEA cluster or other EMEA region if required. Administer Infrastructure solutions with focus on Servers, Clients, Networks, Software Solutions, Collaboration systems and device peripherals. Activities which include responding to user inquiries, assessing problems in the IT landscape and troubleshooting issues with IT solutions, in physical presence or remotely to supported locations whenever required. Provide support to GDTI Projects and initiatives in the region, sub-region or Fresenius Medical Care location.
- Perform Service Desk activities supporting users in the respective EMEA Cluster or other EMEA region if required
- Execute Field Support activities in physical presence as required
- Ensure that adequate support is provided to end-users in solving IT support requests and business needs
- Ensure the installation and maintenance of the necessary IT solutions
- Maintain backup solutions, procedures and DR solutions where applicable
- Respect local and corporate IT Guidelines of your area of responsibility, proactively identifying what needs to be corrected
- Provide support to IT projects and corporate or local/regional initiatives
- Ensure cybersecurity vulnerabilities are mitigated on a regular basis
- Perform improvements, upgrades, patches, reconfigurations and purchases for Hardware and Software solutions
- Acknowledge the urgency during critical periods or other urgent requests by prioritizing and ensuring all IT and Business needs
- Respond to important information requests, critical escalations, and major systems outages
- Local Infrastructure management activities where applicable and Cloud migration support tasks
- In-depth knowledge of the Internal Rules, Procedures / Work Instructions and Guidelines of Fresenius Medical Care and applicable to the function
- Provide support after business hours and weekends if mutually agreed, established and compliant with local laws and regulations
- Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on Servers and clients. Escalate incidents as necessary
- Ensure helpdesk activities are correctly recorded, routed/dispatched, followed-up and resolved with users
- Conducting regular inspection and maintenance activities on Hardware and Software solutions
- Ensure backups are conducted successfully on schedule and respecting corporate guidelines
- Helping with network access for users and visitors in Head Office, and patients and visitors in Clinics respecting correct security levels. If required, provide technical support with hardware installation or issues with network devices
- System Administration: perform upgrades and maintenance activities when required
- Configure, install and troubleshoot Operating Systems and Applications in Servers and Clients
- Hardware lifecycle management: Monitor the return and safe storage of existing hardware until final disposal or destruction
- Ensure compliance related guidelines are being implemented or monitored
- Meet SLA’s and related KPI’s for key services and activities
- Participate in corporate training sessions and certifications when required
Education:
Bachelor’s degree or equivalent work experience in IT Support Operations and Field Services Industry recognized IT trainings and certifications are a plus
Experience and Required Skillset:
- 5+ years of IT Service Desk, Field Support and System Administration work experience
- 3+ years of Project Management working experience
- Healthcare experience preferred
- Team player; dynamic and proactive
- Good communication skills, both written and verbal with good ability to understand the needs of users, both technical and non-technical.
- Organized and structured approach to tasks and deadlines. Able to focus on priorities under pressure and self-manage high volume workloads.
- Ability to explain complex IT issues in a clear way to Business stakeholders
COME JOIN OUR GROWING TEAM! THIS IS AN ON-SITE POSITION AND REQUIRES FLUENCY IN POLISH and ENGLISH.
Career with a purpose
Inclusion and diversity
Stability
Learning and development
Local benefits
Work-life balance
At a glance
Earliest possible start:
Contract type:
Company:
Region / Business Unit:
Location:
Working condition:
Job Function:
Reference number:
Publishing date:
As long as the job advertisement is displayed, you can apply quickly and easily.
We care about sharing information and experiences as this helps us learn from our mistakes and each other. We tackle challenges together by reaching out to colleagues both near and far. We communicate openly.
We challenge the status quo and show interest in what happens around us. We ask questions to clearly understand what needs to be done and take ownership of the results.
We live up to our own expectations, show respect and lead by example. We act with integrity and in line with our standards every day.
We make things better today than they were yesterday. We pitch ideas on how to improve and innovate.
What we stand for
Empowering people. Advancing care. Inspiring with our purpose and values.
Everything we do here is about making people’s lives better, simpler and longer. Our teams work cross-functionally to reproduce the complex function of kidneys with treatments that meet high quality standards, improve clinical outcomes, and are sustainable and compliant. Internally, we promote diversity and inclusion as key elements of a positive, supportive work environment. Our values support our mission to develop high quality products and services, to have a positive impact on the health and wellbeing of patients, and to lead Fresenius Medical Care towards a successful, sustainable future.
You might also be interested in these jobs: