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Senior Manager, Order to Cash

Address: Bonifacio Global City, Manila, NCR 1781, Philippines

Job ID: R0269999

Location Type: Hybrid

Job Overview

Fresenius Medical Care serves around 292,000 dialysis patients worldwide and provides products in more than 140 countries. We are a vertically integrated medical technology (MedTech) and healthcare service company made up of three operating segments: Care Delivery, Value-Based Care, and Care Enablement. This structure allows us to provide the full spectrum of healthcare services, systems, devices, technologies, products, and pharmaceuticals to deliver high-quality care to people living with kidney disease.

A healthcare worker in protective clothing holds hands and smiles at an older patient receiving medical treatment, while another patient sits nearby in a clinic setting.

Job Description

Work Schedule: Night shift, with flexibility to adjust working hours when business needs require.

Work set-up: Hybrid (3 days onsite)

We are looking for an experienced Order to Cash (O2C) Senior Manager to lead end-to-end O2C operations and drive operational excellence across credit management, billing, collections, cash application, dispute management, and customer master data. This role will lead a team of O2C professionals, partner with key stakeholders across the organization, and champion process improvements and automation to improve cash flow, efficiency, and customer experience.

Key Responsibilities

  • Lead and oversee end-to-end Order to Cash operations, including credit management, billing, collections, cash application, disputes, and customer master data.
  • Manage, coach, and develop the O2C team while fostering a collaborative and high-performing culture.
  • Partner with Finance, Sales, Credit, Customer Service, and IT to resolve operational issues and improve overall process execution.
  • Monitor key O2C metrics, including DSO, aging, bad debt provisioning, collection effectiveness, and cash application performance.
  • Identify and lead process improvement, automation, systems migration, and transition initiatives.
  • Drive initiatives to reduce O2C cycle times, improve cash flow, increase accuracy, and enhance customer experience.
  • Ensure compliance with company policies, SOX requirements, and applicable regulatory requirements.
  • Manage escalations and effectively communicate O2C performance, risks, and improvement initiatives to senior stakeholders.

What We’re Looking For

  • Bachelor’s degree in Finance, Accountancy, Commerce, or a related field, or equivalent relevant experience.
  • 12–15 years of experience in Order to Cash or a related Finance function, with at least 5 years in an O2C managerial role.
  • Strong knowledge of O2C processes, particularly collections, credit management, invoicing, and cash application.
  • Proven experience leading teams and driving process improvements, systems migrations, or operational transitions.
  • Strong leadership, stakeholder management, analytical, and problem-solving skills.
  • Proficiency in Microsoft Excel and other MS Office applications; SAP experience is an advantage.
  • Strong English communication skills.
  • Accounting, Finance, or O2C-related certification is an advantage.

Care in every moment.
Connection in every step.

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