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Senior Executive II

Address: SAS Tower B 7th & 8th Floor The Medicity Sector 38, Gurgaon, HR 122001, India

Job ID: R0253279

Location Type: Onsite

Job Overview

Fresenius Medical Care serves around 292,000 dialysis patients worldwide and provides products in more than 140 countries. We are a vertically integrated medical technology (MedTech) and healthcare service company made up of three operating segments: Care Delivery, Value-Based Care, and Care Enablement. This structure allows us to provide the full spectrum of healthcare services, systems, devices, technologies, products, and pharmaceuticals to deliver high-quality care to people living with kidney disease.

A healthcare worker in protective clothing holds hands and smiles at an older patient receiving medical treatment, while another patient sits nearby in a clinic setting.

Job Description

  • Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.
  • Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.
  • Accurately & timely entry of customer orders in SAP in accordance with established FME processes and policies.
  • Equip with company’s products and services knowledge.
  • Liaise with other functional department to ensure on time order fulfilment
  • Provide timely & accurate stock status & feedback to Customers.
  • Share appropriate Information related to order processing & order fulfilment to all Internal/External Customers.
  • Ensure all service failure is recorded accurately into the Issue Management system. Work together with appropriate functional department to provide corrective and preventive action in a timely and efficient manner.
  • Escalate all Product Complaints to the relevant people in the Quality organization.
  • Ensure accurate SAP master data relating to order entry, such as customer master, pricing condition and customer material information record are well-maintain at all time.

  • Ensure all customer service activities including documentation and record keeping, are conducted within the frame work of the FME of business conduct and applicable laws.
  • Ensure Statutory Compliances are adhered to.
  • Help in Statutory Audit.
  • Proper e-filing & recordkeeping of all documents related to order processing.

MINIMUM REQUIREMENT

Education Level

Major/Field of Study

Bachelor’s Degree

Graduation

MINIMUM WORK EXPERIENCE

Experience

Experience Details

Minimum 3 years of experience

Should have at least 3 years of working experience in customer service; order processing, (O2C)

ESSENTIAL SKILLS AND ABILITIES

  • Customer order process and SAP/ERP knowledge. – SD module
  • Good communication skills with fluent in English
  • Computer literate with good knowledge of using MS  Excel
  • Detail oriented, Hardworking, Process driven, Multi-tasking and work well under pressure

Care in every moment.
Connection in every step.

Important notices