Sales Marketing and Communications
SBU HEAD – CRITICAL CARE
Address: Gurugram, Gurugram, Haryāna, 122001, India
Job ID: R0232757
Location Type: Onsite
- Overview
- Job Description
- Success Profile
- Rewards
- Connect
As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
Introduction:
At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—we work with purpose and compassion, supported by a global team of over 125,000 employees.
Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth.
Our values guide how we work:
We Care for our patients, each other, and our communities
We Connect across teams and borders to deliver excellence together
We Commit to doing things the right way— growing with purpose and leading kidney care with integrity and innovation
Information about Critical Care department:
Critical Care as one of three therapy verticals delivers acute renal therapies for critically ill patients in intensive care units. The vertical’s mission is to support clinicians managing acute kidney injury and multi-organ failure by providing rapid, reliable access to life-saving treatments.
Cross-functional teams—including R&D, Manufacturing, Supply Chain, Quality, Regulatory, and Commercial—collaborate to develop advanced solutions that meet the urgent and complex needs of ICU environments, improving survival and recovery outcomes. Join our passionate team and help shape healthcare worldwide!
Role Overview:
The SBU Head – Critical Care is a senior leadership role with full business ownership of Fresenius Medical Care's Critical Care portfolio in India and South Asia. This role goes well beyond sales leadership — it demands the strategic vision to build a category, the commercial discipline to deliver a P&L, and the clinical authority to shape therapy conversations at the highest levels of the healthcare ecosystem.
The incumbent will define where the Critical Care business goes, build the team and infrastructure to get it there, and represent FME as the definitive voice of critical care renal therapy in the region.
This is a business-building mandate, not a management role.
Responsibility:
Your Responsibilities:
STRATEGIC RESPONSIBILITIES
Business Strategy & Vision
Develop and own the multi-year strategy for the Critical Care SBU — covering therapy portfolio positioning, market development roadmap, competitive differentiation, and revenue growth architecture. Translate the global FME Critical Care vision into an India-specific strategy that accounts for the unique market dynamics of public, private, and emerging healthcare segments.
P&L Ownership
Full accountability for the Critical Care SBU's revenue, margin, and cost structure. Drive sustainable, profitable growth through disciplined resource allocation, pricing strategy, and investment prioritisation. Own the annual operating plan and present business performance to the MD and regional leadership with clarity and conviction.
Portfolio & Therapy Development
Work closely with global product management and the regional marketing team to shape the India portfolio roadmap. Identify therapy gaps, unmet clinical needs, and market entry opportunities — and translate them into concrete product and therapy development priorities. Champion CRRT, HVHDF, and adjacent critical care therapies with both clinical and commercial rigour.
Market Development & Penetration
Define and execute a market development strategy that expands the addressable critical care universe in India — across corporate chains, standalone tertiary hospitals, government medical institutions, and emerging ICU setups in Tier 2 and Tier 3 cities. Build a scalable model that regional teams can execute with consistency.
COMMERCIAL RESPONSIBILITIES
Revenue Growth & Target Delivery
Ultimately accountable for the SBU's top-line performance. Drive a results-oriented culture within the team while ensuring the commercial approach is grounded in clinical value — not just transaction. Balance short-term target delivery with long-term account and therapy development.
Key Institutional Relationships
Own relationships with the most strategically significant accounts in the country — large hospital chains, apex government institutions, and key academic medical centres. These require seniority, clinical credibility, and long-term continuity, and the SBU Head must invest in them personally.
Tender & Government Business Strategy
Develop a structured approach to government and institutional tenders — understanding procurement cycles, decision hierarchies, and compliance requirements across states. Identify and pursue large-scale public health opportunities where FME's Critical Care portfolio can create systemic impact.
Pricing & Commercial Policy
Define and govern the regional pricing framework for the Critical Care portfolio in alignment with global and regional guidelines. Ensure commercial policy is consistently applied while retaining the flexibility to respond to competitive and market-specific dynamics.
PEOPLE & ORGANISATIONAL RESPONSIBILITIES
Team Leadership & Culture
Lead, inspire, and develop the Critical Care commercial organisation — Regional Managers, Product Specialists, and cross-functional partners. Create a high-performance culture equally driven by clinical purpose and commercial ambition. The SBU Head sets the standard for what good looks like — in the field, in the boardroom, and in every customer interaction.
Talent Development & Succession
Actively build the next generation of Critical Care leaders within FME India. Identify high-potential individuals early, create stretch opportunities, and work with HR to build structured development plans. The measure of this role's success includes the quality of talent it produces.
Hiring & Organisational Design
Own workforce planning for the SBU — assessing where the team needs to grow, what capabilities are missing, and how to structure the organisation for the next phase. Partner with HR on recruitment, onboarding, and capability frameworks.
CLINICAL & SCIENTIFIC LEADERSHIP
National KOL Strategy
Build and lead a national KOL engagement programme across critical care and nephrology. Develop relationships with thought leaders at a level where FME India becomes a genuine scientific and clinical partner — not just a device vendor. Support, co-create, and participate in clinical education initiatives, symposia, and publications.
Clinical Evidence & Therapy Advocacy
Champion the clinical evidence base for FME's Critical Care therapies. Work with the global medical affairs team to generate India-relevant clinical data, real-world evidence, and therapy outcome metrics that strengthen FME's position with both clinicians and institutional payers.
Society & Ecosystem Engagement
Represent FME at national and regional critical care and nephrology forums — ISCCM, ISN, and equivalent bodies. Build FME's institutional credibility through active participation, not passive presence.
KEY DELIVERABLES
- Critical Care SBU revenue and margin — annual and quarterly
- Market share growth across CRRT and HVHDF therapy segments
- New account acquisition and therapy initiation metrics
- Team performance — productivity per specialist, regional coverage depth
- KOL network quality — breadth, activation level, and advocacy output
- Talent pipeline — promotable individuals identified and in active development
- Annual operating plan submitted on time and executed with discipline
- Strategic account relationships — personally owned and actively managed
EXPECTATIONS
Think Like a Business Owner
Bring an owner's lens to every decision — balancing growth investment with return, short-term pressure with long-term positioning, and team needs with organisational priorities. This role is measured on the health of the business, not just the current quarter's numbers.
Clinical Authority, Commercial Edge
The best candidate will have earned genuine clinical respect — able to walk into an ICU and hold a credible conversation with a senior intensivist — while being razor-sharp on commercial execution. One without the other is insufficient for this role.
Collaboration Without Dilution
Work constructively across Sales, Marketing, Technical Services, Clinical, Finance, and HR to drive integrated outcomes. But maintain a clear point of view — this role requires strong convictions, clearly communicated and well-defended.
External Face of FME Critical Care
Represent FME India at the highest levels — with customers, at conferences, and with regulatory and government bodies where relevant. The SBU Head is not a back-office leader; they are the visible, credible, and trusted face of FME's Critical Care commitment in India.
Candidate’s profile:
Your Profile:
- Postgraduate degree in Business (MBA from a reputed institution preferred); additional qualification or deep exposure in clinical / life sciences is a strong differentiator
- Minimum 20 years of experience in Healthcare, with a strong orientation towards Medical Devices — spanning commercial, market development, or business leadership functions
- Demonstrated track record of leading P&L responsibilities or SBU/BU ownership, ideally across multiple geographies or therapy segments within India
- Experience in Critical Care — CRRT, hemodynamic monitoring, organ support, or adjacent therapy categories — is a distinct advantage, though not a prerequisite for an otherwise strong healthcare MedTech profile
- Deep familiarity with the Indian healthcare ecosystem — hospital procurement dynamics, institutional selling, KOL engagement, and therapy adoption cycles
- Proven people leader with experience managing layered, geographically distributed teams
- Strong executive presence with the ability to engage credibly across clinical, commercial, and organisational stakeholders — from bedside to boardroom
Offer package:
Our Offer for you:
There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.
Individual opportunities for self-determined career planning and professional development
A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one
A large number of committed people with a wide range of skills, talents and experience
The benefits of a successful global corporation with the collegial culture of a medium-sized company
Critical Care is one of FME India's highest-priority growth platforms. The therapy opportunity is large, underserved, and increasingly well-understood by the clinical community. What is needed now is not just a sales leader — but someone who can build an institution within an institution. The SBU Head will have the mandate, the resources, and the leadership support to do exactly that.
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
By submitting your information, you acknowledge that you have read our privacy policy consent to receive email communications from Fresenius Medical Care AG.