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Patient Care Speciallist

Address: 14F, FKI Tower, 24, Yeoui-daero, Yeongdeungpo-gu, Seoul, Seoul  07320, Korea, Republic of

Job ID: R0269933

Location Type: Onsite

Job Overview

Fresenius Medical Care serves around 292,000 dialysis patients worldwide and provides products in more than 140 countries. We are a vertically integrated medical technology (MedTech) and healthcare service company made up of three operating segments: Care Delivery, Value-Based Care, and Care Enablement. This structure allows us to provide the full spectrum of healthcare services, systems, devices, technologies, products, and pharmaceuticals to deliver high-quality care to people living with kidney disease.

A healthcare worker in protective clothing holds hands and smiles at an older patient receiving medical treatment, while another patient sits nearby in a clinic setting.

Job Description

JOB SUMMARY

The PD Patient Care Officer at Fresenius Medical Care Korea is responsible for promoting and managing the company's products and services to medical professionals and patients.
This role is to build and maintain close relationships with patients, and to provide excellent customer service to ensure customer satisfaction and loyalty.

KEY RESPOSIBILITIES

Patient Care and Business Development:

  • Identify and target potential customers within the healthcare industry, including hospitals, clinics, and dialysis centers.

Customer Relationship Management:

  • Build and maintain strong relationships with existing and new customers.
  • Provide ongoing support and education to customers regarding product usage and benefits.
  • Handle customer inquiries, complaints, and feedback in a professional and timely manner.

Market Analysis and Reporting:

  • Monitor market trends, competitor activities, and industry developments.
  • Gather and analyze customer feedback to inform product development and marketing strategies.

Collaboration and Communication:

  • Work closely with the marketing, customer service, and technical support teams to ensure a cohesive approach to sales and customer satisfaction.
  • Participate in sales meetings, training sessions, and industry conferences as required.

Care in every moment.
Connection in every step.

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