Business Support
IT Vendor Performance & PMO Analyst
Address: VIA GIOVANNI PAOLO II-41, VAIANO CREMASCO, CREMONA, Cremona, 26010, Italy
Job ID: R0260020
Location Type: Hybrid
- Overview
- Job Description
- Success Profile
- Rewards
- Connect
As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
IT Vendor Performance & PMO Analyst
At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—we work with purpose and compassion, supported by a global team of over 125,000 employees.
Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth.
Our values guide how we work:
We Care for our patients, each other, and our communities
We Connect across teams and borders to deliver excellence together
We Commit to doing things the right way— growing with purpose and leading kidney care with integrity and innovation
The Opportunity
As an IT Vendor Performance & PMO Analyst, you will play a key role in supporting the governance, performance monitoring, and continuous improvement of IT service providers and internal partners that contribute to Digital Service Operations (DSO).
You will work closely with IT leaders, Procurement, project teams, and strategic partners to ensure service delivery meets business expectations, contractual commitments, and operational standards. In addition, you will support Project Management Office (PMO) activities, helping coordinate initiatives, monitor progress, and contribute to successful project execution.
This is an excellent opportunity for a professional looking to develop expertise in IT Vendor Management, Service Governance, PMO practices, and Digital Operations within a global healthcare organization.
Your Responsibilities
Vendor Performance Management
Support the monitoring of vendor and internal partner performance against SLAs, OLAs, and KPIs.
Maintain and enhance dashboards, scorecards, and performance reports.
Identify service deviations, risks, and improvement opportunities, escalating concerns when appropriate.
Contribute to service quality monitoring and operational performance reviews.
Data Analysis & Reporting
Collect, validate, and consolidate performance data from multiple sources.
Analyze trends, recurring issues, and operational risks.
Produce meaningful reports and insights to support decision-making.
Assist in preparing regular performance reviews and executive-level summaries.
Governance & Stakeholder Coordination
Support the preparation and facilitation of governance meetings, including monthly and quarterly service reviews.
Track action items, improvement plans, and follow-up activities.
Collaborate with vendors, internal stakeholders, and cross-functional teams to ensure alignment and accountability.
Contribute to maintaining effective communication channels across all parties.
Contract & Service Compliance
Develop a solid understanding of vendor contracts, service agreements, and performance obligations.
Support compliance assessments and ensure activities remain aligned with contractual commitments.
Assist in audit preparation and documentation management.
Risk Management & Continuous Improvement
Help identify operational, performance, and compliance risks.
Support risk mitigation activities and corrective action tracking.
Contribute to the enhancement of performance monitoring processes, governance frameworks, and reporting tools.
Promote a culture of continuous improvement across vendor and service management activities.
PMO Support Responsibilities
Support project and program management activities related to service providers management and IT initiatives.
Contribute to the planning, tracking, and reporting of project deliverables, timelines, and milestones.
Assist in maintaining project documentation (e.g., project plans, status reports, RAID logs, action trackers).
Help coordinate meetings, prepare agendas and minutes, and ensure follow-up on action items.
Support resource planning, tracking of dependencies, and alignment across stakeholders.
Provide support in monitoring project progress and highlighting risks or delays to senior team members.
Your Profile
Information Technology or similar. Bachelor’s degree required; advance degree preferred
1-3 years’ experience in IT vendor management, procurement, PMO support (internships included)
Technical & Professional Skills
Understanding of vendor management, IT service delivery, and performance management concepts.
Familiarity with SLAs, KPIs, OLAs, and service governance processes.
Strong analytical and reporting capabilities.
Good knowledge of Microsoft Excel and PowerPoint; experience with reporting or visualization tools is a plus.
Familiarity with project management methodologies and tools is advantageous.
Personal Competencies
Strong analytical thinking and problem-solving skills.
Attention to detail and accuracy.
Excellent organizational and time-management abilities.
Effective written and verbal communication skills.
Proactive and results-oriented mindset.
Ability to build collaborative relationships across diverse stakeholder groups.
Adaptability, curiosity, and eagerness to learn.
Ability to manage multiple priorities in a fast-paced, international environment.
Team-oriented approach with a strong sense of accountability.
Our Offer For You
There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.
Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world
Individual opportunities for self-determined career planning and professional development
A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one
A large number of committed people with a wide range of skills, talents and experience
The benefits of a successful global corporation with the collegial culture of a medium-sized company
Hybrid work
The indicative annual base salary range for this position is between €38.000 and €44.000.
We are an equal opportunity employer.
We carefully and respectfully consider all applications, including those from individuals with disabilities (law 68/99).
We are committed to providing an inclusive work environment and, where needed, offering reasonable accommodations to ensure all candidates can participate in the selection process and, subsequently, perform their role.
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
By submitting your information, you acknowledge that you have read our privacy policy consent to receive email communications from Fresenius Medical Care AG.