Human Resources
HR Operations Senior Specialist with Italian
Address: Pl. Nowy Targ 28, Wroclaw, 50-141, Poland
Job ID: R0266475
Location Type: Hybrid
- Overview
- Job Description
- Success Profile
- Rewards
- Connect
As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
This is a hybrid role. Upon agreement between you and your supervisor, you are entitled to a flexible arrangement where you will be able to split your time between working from the office and working remotely.
Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on core values supporting our promise to improve the quality of life of every patient every day. These core values are: We Care. We Connect. We Commit.
Position Summary:
As an HR Operations Senior Specialist with Italian, you will serve as the key expert for HR administration processes across the Italian employee lifecycle, ensuring compliance with local labor legislation and regulatory requirements. You will partner closely with managers, employees, payroll, legal teams, and public authorities while driving operational excellence, data quality, and continuous process improvement.
Key Responsibilities
Employee Lifecycle Management
Own and manage end-to-end HR administration processes across the employee lifecycle, including hiring, organizational changes, leaves of absence, employee mobility, and terminations, ensuring compliance with applicable labor legislation, collective agreements, and internal policies.
Act as the subject matter expert for HR Operations processes, providing guidance and support to managers, employees, HR teams, and business stakeholders.
Ensure the accuracy, completeness, and integrity of employee data within Workday and other HR systems.
Identify process risks and implement corrective actions to ensure compliance, efficiency, and service excellence.
Drive continuous process improvement initiatives and support HR digitalization and automation projects.
Administration, Compliance & Regulatory Affairs Support
Coordinate and oversee statutory employment-related communications and declarations with public authorities, including INPS, INAIL, Ministry of Labour, and other regulatory bodies.
Support regulatory inspections, internal audits, external audits, and compliance certifications, ensuring timely and accurate documentation.
Serve as a key liaison between HR, Legal, Payroll, external providers, and regulatory institutions.
Monitor legislative and regulatory developments, assessing their impact on HR Operations processes and recommending appropriate actions.
Coordinate the completion of national surveys and statutory reporting requirements.
HR Systems & Knowledge Management
Act as local key user for Workday and HR Operations tools, supporting process execution, data quality, testing activities, and user adoption.
Maintain and continuously improve local HR Operations documentation, SOPs, work instructions, knowledge articles, and employee-facing content.
Support system implementations, enhancements, and transformation initiatives impacting HR Operations.
Service Excellence & Operational Governance
Monitor HR Operations service performance through KPIs, SLAs, ticket management systems, and quality indicators.
Proactively manage escalations and complex cases, ensuring timely resolution and stakeholder satisfaction.
Produce operational analyses and reports to support decision-making and identify opportunities for efficiency and service improvement.
Contribute to the development of best practices and standardization initiatives across HR Operations.
Our requirements:
Fluency in Italian (C1 level minimum), both written and spoken; native-level proficiency highly preferred.
Professional working proficiency in English.
Minimum 4 years of experience in HR Operations, HR Administration, or Personnel Administration supporting the Italian market.
Strong knowledge of Italian labor law, employment regulations, and employee administration processes.
Hands-on experience managing the full employee lifecycle.
Experience working with Italian public authorities and regulatory institutions, including: INPS, INAIL, Ministry of Labour.
Ability to independently execute mandatory statutory communications and employment-related declarations in compliance with Italian legislation.
Strong stakeholder management and communication skills.
High attention to detail and commitment to data accuracy and compliance.
Ability to manage multiple priorities in a dynamic, high-volume environment.
Nice to have:
Experience working with Workday.
Experience within a SSC/BPO environment.
Knowledge of ticketing systems.
Exposure to HR process improvement, automation, or digital transformation initiatives.
University degree in Human Resources, Business Administration, Law, or a related field.
Our offer:
Flexible working hours (start between 6:30 a.m. - 10 a.m.)
Hybrid working mode (2 days per week in the office)
Private medical care in LuxMed,
PZU life Insurance (voluntary insurance)
Unlimited international travel Insurance (with a global range)
Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.)
Language courses reimbursement (up to 70% of course reimbursement)
Studies reimbursement (up to 50% of study reimbursement)
Work abroad possibility (up to 30 days / year)
Recommendation programme (2000 PLN or 2500 PLN for successful recommendation)
Holiday allowance (up to 1000 PLN / year)
Childcare refund (up to 1200 PLN / year)
Glasses and contact lenses reimbursement (500 PLN per year)
Occasional gifts (e.g. 1st year anniversary gift)
Office team building activities and events
Employee Assistance Programme
This is a hybrid role. Upon agreement between you and your supervisor, you are entitled to a flexible arrangement where you will be able to split your time between working from the office and working remotely.
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
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