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Field Service Engineer - Gwalior

Address: Mumbai, Mumbai, MH 400093, India

Job ID: R0258824

Location Type:

Job Overview

Fresenius Medical Care serves around 292,000 dialysis patients worldwide and provides products in more than 140 countries. We are a vertically integrated medical technology (MedTech) and healthcare service company made up of three operating segments: Care Delivery, Value-Based Care, and Care Enablement. This structure allows us to provide the full spectrum of healthcare services, systems, devices, technologies, products, and pharmaceuticals to deliver high-quality care to people living with kidney disease.

A healthcare worker in protective clothing holds hands and smiles at an older patient receiving medical treatment, while another patient sits nearby in a clinic setting.

Job Description

1.
Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
2.
Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
3.
Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
4.
Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
5. Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
6.
Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
7.
Execute technical tasks assigned by team leadership in a timely and efficient manner.
8.
Utilize technical management systems effectively to ensure accurate and complete data entry.
9.
Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
10.
Mentor junior engineers through technical escalation support and customer relationship building
11.
Aid and support your Area Technical Manager in managing the cadence of Preventive Maintenance and timely installations
12.
Support other Area Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager

Care in every moment.
Connection in every step.

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