Back to all search results

Field Service Engineer- Chennai

Address: VTB Center 2nd floor South Boug Road T. Nagar, Chennai, TN 600017, India

Job ID: R0258564

Location Type:

Job Overview

Fresenius Medical Care serves around 292,000 dialysis patients worldwide and provides products in more than 140 countries. We are a vertically integrated medical technology (MedTech) and healthcare service company made up of three operating segments: Care Delivery, Value-Based Care, and Care Enablement. This structure allows us to provide the full spectrum of healthcare services, systems, devices, technologies, products, and pharmaceuticals to deliver high-quality care to people living with kidney disease.

A healthcare worker in protective clothing holds hands and smiles at an older patient receiving medical treatment, while another patient sits nearby in a clinic setting.

Job Description

  • Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
  • Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
  • Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
  • Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
  • Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
  • Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
  • Execute technical tasks assigned by team leadership in a timely and efficient manner.
  • Utilize technical management systems effectively to ensure accurate and complete data entry.
  • Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
  • Mentor junior engineers through technical escalation support and customer relationship building
  • Aid and support your Area Technical Manager in managing the cadence of Preventive Maintenance and timely installations
  • Support other Area Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager
  • Monthly KPI evaluation for Engg. & Sr. Engg. For a defined cluster
  • Takes up managing clusters and support cluster engineers on operational activities
  • ​

Care in every moment.
Connection in every step.

Important notices