Business Support
Commercial Excellence & Data Analytics Specialist – Asia Pacific
Address:
Job ID: R0255408
Location Type: Hybrid
- Overview
- Job Description
- Success Profile
- Rewards
- Connect
As a Clinic Manager at Fresenius Medical Care, you’ll manage the daily operations of our outpatient centers. More importantly, you’ll be the key driver in carrying out our mission: To deliver superior care that improves the quality of life of every patient, every day, setting the standard by which others in the health care industry are judged. This is accomplished by hiring, developing and inspiring a multi-disciplinary team, collaborating with physicians, tracking and delivering superior patient outcomes and monitoring regulatory and safety requirements. Strong management skills are required and prior direct patient care experience is needed for occasions when the team needs a helping hand.
Patient Care Technicians (PCTs) at Fresenius Medical Care support and collaborate with RNs to provide dialysis treatment to several patients at a time while maintaining the functionality of the clinic. This involves prepping and testing equipment, reviewing treatment sheets, and opening the clinic at 4am for first shift. PCTs have a combination of technical skills and genuine passion needed to develop deep relationships with patients and improve their quality of life. Qualified candidates have prior customer service, healthcare and direct patient care experience, and will have the opportunity to learn the discipline of dialysis.
Fresenius Medical Care nurses are on the front line of patient care, improving the quality of life of every patient, every day. That means providing dialysis care to 10-12 patients at any given time, and collaborating with our multi-disciplinary team to deliver a unique care plan to each one of them. This role is all about relationships and the bond you’ll create with patients and their families. Prior dialysis nursing experience is helpful, but many successful candidates come from a background in ICU, PCU and/or surgery.
Inpatient RNs at Fresenius Medical Care perform dialysis treatments on an acute patient population in a hospital setting, including ICU, ER, Rehab, and Med/Surg units. What makes this role truly unique is the level of autonomy you’ll enjoy. Inpatient nurses are specifically accountable for administering and assessing each patient’s treatment plan. And because dialysis is a critical treatment for many hospital procedures and health conditions, you’ll have the opportunity to work with a wide variety of patients. Ideal candidates possess leadership skills and independence needed to make quick decisions in a fast-paced environment. Must be capable of educating patients and providing exceptional customer service to our partners. Six months to one year of dialysis experience or some form of critical care nursing experience are also required.
Job Description
LOCATION: Open to locations across Asia Pacific.
PURPOSE OF THE POSITION
The Commercial Excellence & Data Analytics Specialist supports the development, implementation, and ongoing improvement of Commercial Excellence initiatives across the Asia Pacific region to maximise top and bottom-line results.
This role acts as a key enabler of data-driven, structured commercial execution by strengthening processes, capabilities, and tools, including the EDGE CRM, pricing discipline, and tendering and contracting, while driving adoption through targeted change management. He/She will work cross-functionally with finance, supply chain and other functions to actively improve business processes.
MAIN ACTIVITIES
Strategy & Execution Enablement
- Support translation of regional and global commercial strategy into actionable execution frameworks.
- Drive adoption of standardized tools, frameworks, and ways of working across markets, increasing consistency in customer engagement models, account planning approaches and sales planning processes.
- Facilitate sharing and scaling of best practices across AP countries.
- Responsible for coordinating processes for Market insight: MCS, MKIS, LRPP, LRPD and Market Segmentation.
EDGE CRM & Commercial Systems Enablement
- Drive effective adoption and evolution of EDGE CRM as a commercial tool.
- Contribute to continuous improvement of commercial processes and tools to support sales execution.
- Support improvement in tender management processes and contracting approaches.
Commercial Analytics & Performance Management
- Develop and implement data-driven performance tracking frameworks.
- Provides leadership with actionable insights for decision-making.
- Support development and rollout of training and capability-building initiatives
Quality, Legal & Compliance
- Follow and comply with all relevant FME policies, guidelines, manuals and SOPs in the version as amended from time to time (“FME Policies”)
- Keep yourself updated about the current version of the FME Policies that are relevant for your role and integrate corporate values in daily business
REQUIRED QUALIFICATIONS, EXPERIENCE AND CRITICAL SKILLS
Education and qualification required or expected
- Master’s Degree in Business Economics, Finance or similar area.
Required professional experience (in years):
- 5 years’ experience in MedTech or Pharma business in commercial support, business intelligence or marketing positions.
- Stakeholder Expectation Management: Ability to identify potential stakeholders, analyze their expectations, and develop strategies for managing stakeholders and their expectations
Required personal competencies:
- Collaborates: Easily connects to people, manages organizational complexity and builds strong partnerships to meet objectives
- Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
- Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications.
- Manages Organizational Complexity: Makes sense of complex, high quantity, information to effectively solve problems.
- Cultivates Innovation: Creates new and better ways for the organization to be successful.
- Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels.
- Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
Other specialized knowledge, expertise and skills:
a) Functional knowledge:
- Good understanding of commercial processes in healthcare industry (especially Marketing & Sales)
- Good understanding in Data Collection and Analysis (especially Sales Analytics)
- (Agile) project management methodology
- Change Management basics
b) IT skills
- Understand and use modern communication software and systems
- Business processes support by effective use of standard office equipment and standard software packages
- Strong IT user knowledge (MS Office, PowerBI, SAP, CRM, Intranet etc.)
- Understand basics of e-health, data security and related topics
- Up-to-date knowledge of IT and digitalization
c) Languages
- English fluent as a must (presenting, writing, reading)
- Fluent in other Asian languages preferred (presenting, writing, reading)
- Any other language as an asset
Special personal requirements:
- Experience working for an international company with international standards
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Leadership
Communicator
Compassionate
Problem-solver
Motivational
Good Listener
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Commpassionate Patient Care
Empathetic
Team Player
Detail Oriented
Efficient
Responsible
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Communicator
Compassionate
Detail Oriented
Relationship Expertise
Facilitator
Leadership
Success Profile
What makes a successful member of our team? Check out the top traits we are looking for and see if you have the right mix.
Compassionate
Flexible
Independent
Quick-thinking
Patient
Responsible
“I successfully completed the RN program and went on to hold the position of Staff RN, Charge Nurse, and finally Clinical Manager.”
Rosalyn,
Clinical Manager
Clinical Manager
“Every day I walk in I am changing lives for the better and working to inspire my patients.”
Andrew,
Patient Care Technician
Patient Care Technician
“I am a member of an outstanding team that helps patients gain more control, achieve tangible goals, and live better lives.”
Tony,
Outpatient Services RN
Outpatient Services RN
“My goal is to make sure that our patients keep their mobility and quality of life. This goal is really personal for me. My own father always had really bad vasculature in his leg and never had access to the kind of care we offer — eventually he lost blood flow and mobility. Knowing what he went through makes me even more committed to our mission.”
Warren J.
Azura Regional Vice President
Azura Regional Vice President
We've got your back.
We fully believe that dedication and passion should be recognized and rewarded. That’s why we offer a competitive compensation and benefits package to all of our employees. Our benefits provide the flexibility, choice and support you need to be at your best as you play a vital part in helping patients live longer, better and healthier lives.
Healthcare
Continuing Education
Paid Time Off
Collaborative Environment
Additional Perks
401(k) Retirement Saving
By submitting your information, you acknowledge that you have read our privacy policy consent to receive email communications from Fresenius Medical Care AG.