The role provides coaching, training, and knowledge-sharing to team members while collaborating closely with operations, business units, internal/external auditors, and global process owners to drive operational excellence and service delivery objectives.
Provide expert support in A2R operations, including review and approval of journal entries, reconciliations, reports, and accounting transactions involving complex accounting scenarios.
Serve as the primary escalation point for process-related issues, accounting inquiries, and exception handling to ensure timely resolution and minimal business disruption.
Support newly migrated entities, stabilize transitioned processes, and provide functional expertise during transition, migration, and transformation activities.
Ensure all transactions, reconciliations, and reports are completed accurately and in compliance with GAAP, IFRS (where applicable), company accounting policies, and internal control requirements.
Perform in-depth root cause analysis for recurring issues, identify process gaps, and implement sustainable corrective and preventive action plans.
Lead and support continuous improvement initiatives, automation projects, and standardization efforts to improve efficiency, quality, controls, and service delivery metrics.
Monitor operational KPIs, SLAs, and quality metrics, identify trends, and recommend actions to drive performance improvements.
Perform internal control reviews and ensure documentation complies with iPace, SOX, and company control requirements, where applicable.
Coordinate and act as a key point of contact for internal and external audit requests, ensuring timely submission of audit requirements and closure of audit findings.
Review, update, and maintain Standard Operating Procedures (SOPs), process maps, desktop procedures, and knowledge management documents to ensure accuracy and compliance.
Deliver process training, mentoring, coaching, and knowledge transfer sessions to team members and newly onboarded resources.
Partner with stakeholders, business units, and cross-functional teams to resolve operational challenges and drive process improvements.
Participate in month-end, quarter-end, and year-end closing activities to ensure timely and accurate financial reporting.
Support system enhancements, testing activities (UAT), and process change implementations impacting A2R operations.
Actively contribute to the overall management, strategic initiatives, and development of the A2R/R2R Tower to support achievement of organizational goals and objectives.
Support business continuity plans and provide operational coverage during critical periods, transitions, and resource constraints.